Employee Assistance Program
Our Employee Assistance Program (EAP) through New York Life offers confidential support to you and your household members at no cost, 24 hours a day, 365 days a year. You can also receive assistance finding service providers and professionals to meet your everyday needs.
How the EAP can help
Receive assistance managing a wide range of issues, including:
Emotional challenges
Stress, anxiety, depression, grief
Relationships
Marital and family conflicts or interpersonal issues at work
Caregiving needs
Childcare and senior care
Legal and financial matters
Divorce, guardianship, debt management, home purchases, etc.
Substance misuse
Drug or alcohol abuse or addiction
The EAP provides free phone support, as well as referrals for in-person or virtual visits with clinical, legal, and financial professionals. Your first three counseling sessions (per person, per issue, per year) are free. You can also receive a free consultation with a financial and/or legal expert. And, you have access to a variety of online resources and education.
Reach out for a little help today
It’s okay to say you’re not okay. The EAP is here to help. Take advantage of this free program to get through life’s challenges — big and small. Call (800) 344-9752 or visit the New York Life website to get started. (Use WEB ID: NYLGBS)
Mental Health Resources
In addition to the EAP, you have other options for accessing mental health support.
Spring Health
Spring Health provides convenient, personalized mental health support for medically enrolled employees and enrolled dependents, including free care navigation, digital wellness exercises, work-life resources, coaching, and therapy. Each eligible member receives 6 free therapy sessions per year (age 6+) and 6 free coaching sessions per year (age 13+). Additional therapy sessions are available at in-network rates through the medical plan, and 24/7 crisis support is available at no cost.
Learn more
For more information or to get started, visit the Spring Health website or call (855) 629-0554.
Your medical plan
Through your Shields Health medical plan, you have coverage for care from mental health professionals, including licensed therapists, psychologists, and psychiatrists. These experts can assess your situation and provide treatment. To get started, search for a mental health provider on your medical plan website or call the number on the back of your ID card. Your cost to see a mental health professional is typically the same as a medical specialist visit. In many cases, you will have the option of meeting either in-person or virtually.
988: National Suicide & Crisis Lifeline
If you need immediate help (for yourself or a loved one) due to emotional distress or suicidal crisis, call or text 988 to connect with trained counselors who will listen, understand, provide support, and recommend further resources if necessary. 988 is available 24/7, 365 days a year.
Here's what to expect if you use this free, confidential lifeline:
- Dial 988: You will hear an automated greeting while your call is routed to a live counselor at the nearest crisis center in the 988 network. If you are a US military veteran or current service member, press “1" for specialized support. Press “2" to reach a Spanish-speaking counselor.
- Text 988: You will receive a short survey asking for a little information about your current situation. Then, a live counselor will text with you to understand what you're going through and offer support.
- Chat through 988lifeline.org/chat: You will receive a short survey asking for a little information about your current situation. Then you'll see a wait-time message while you're connected with a live counselor, who will chat with you to understand what you're going through and offer support.